Frequently Asked Questions
Can I really make 5 ¢ a minute calls? Yes, you can! With acecomm.net, you can call anyone in Barbados that has a Land Line connection for just 10¢ a minute.
And, you can use acecomm.net from any phone in the USA and Canada – even your cell phone. From Barbados we recommend that you use your home phone,
office phone or hotel phone (fix line).
How does it work? To use the flying fish call card, you will need to sign up for an account. A prepaid account can be opened instantly with as little as US$5. You will be assigned an Account Number and PIN and can start making calls right away. As you make calls, charges are deducted from your account balance. With each call you place, you will hear your remaining balance. You may add funds to your account at any time so you never have to worry about running out of call time. At acecomm.net, we make it simple for you. You may use a credit card (Visa, American Express, or MasterCard) or PayPal to make your purchase.
Can I use my acecomm.net calling card from any phone? You can use your calling card from any phone in the U.S., Canada and UK at anytime! Your
acecomm.net calling card is also the perfect traveling partner, giving you access to savings from any phone in the U.S., Canada and UK.
Can I make acecomm.net calls with my cell phone? Yes! You can make acecomm.net calls within the U.S. and Canada from your cell phone! Making international calls with your cell phone is easy - and the same great acecomm.net rates apply. You may, however, incur airtime charges or additional charges depending on your cellular service plan. Consult your cellular provider for details.
Are there any additional charges? With acecomm.net, there are no hidden charges. There is a no connection fee, no hidden service charges, and no monthly charges.
Can I make acecomm.net calls right away? Yes, you can! You are required to add a minimum of $5.00 to your account , once your credit card or PayPal transaction have been successfully completed your account balance will be available immediately.
Can I use acecomm.net to make calls while I am outside of the U.S.? Yes. In addition to making calls from the United States, you can use acecomm.net from
Canada and UK.
Can acecomm.net be used for faxing? Yes. You can use acecomm.net to send faxes. Follow the dialing instructions and when prompted for the number you
wish to call, enter the recipient's fax number. Then press Send or Start on your fax machine once the call connects.
What is the PayPal payment agreement? When paying using PayPal, you will be asked to accept an agreement that allows acecomm.net to debit an amount from your PayPal account on your behalf.
How do I retrieve my Account Number or PIN? If you forget your account login information, we can automatically send it to the e-mail address you used when you set up your account. Click here to retrieve your account information.
How do I contact Customer Service? For rate inquiries, fees or support, please call, fax, email, or write our Customer Service team: From Barbados &
Caribbean Phone: 1-727-559-2000, From USA: 1-727-559-2000, Send an email : info@acecomm.net or info@aislecom.com
Advanced Features: No-PIN Dialing
Advanced Features: No-PIN Dialing
How do I register a phone number for No-PIN Dialing? There are two ways to register a phone number for No-PIN Dialing:
1) Online:
You can add, change, and delete your No-PIN settings in the ADD CALLER ID section of our online account center.
2) Customer Service:
If you experienced difficulty registering phone numbers for No-PIN Dialing, you may also call our Customer Service team for assistance.
How do I remove a phone number from No-PIN Dialing? There are two ways to remove a phone number from No-PIN Dialing:
Online: You can delete, add, and change your CALLER ID settings in the ADD CALLER ID section of the online account center.
Customer Service: If you experienced difficulty removing phone numbers for No-PIN Dialing, you may also call our Customer Service team for assistance.